@Chere96
If your television set is displaying a software update message, this typically needs to be actioned or dismissed using the original television remote control handset, not a Sky remote (even where it's 'paired' for volume and power)
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
