Software update taking too long

[IanL1]

Started a software update at 8pm, 2 hours later it says that it is still downloading. TV not working either, with a blank screen on all channels. 

[oldfella · Accepted solution]

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@IanL1 wrote:

Started a software update at 8pm, 2 hours later it says that it is still downloading. TV not working either, with a blank screen on all channels. 

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Hi @IanL1 

Why did you start a Software update?

[IanL1]

Every time my apps don't work I have to do an update, it doesn't update automatically 

[xenon81]

All Sky boxes update automatically and new software is only released about 3 times per year. When you force a software update all it does is download and reinstall the current software. It shouldn't be something you need to do frequently, if at all. 

[IanL1]

What should I do to rectify this problem?

[Chodley]

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@IanL1 wrote:

What should I do to rectify this problem?

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What do you mean by the apps not working? Which ones and what do they do?