@ShannD
Can you give the steps here a try?
I think you might as well skip straight to the recovery procedure (step 3):
Restart your Sky Q box
- Switch the Sky Q box off at the mains.
- Hold down the standby button on the front of the box.
- Keep holding the standby button, then switch the box back on at the mains.
- Keep the standby button held down until you see alternating red and amber lights on the front of the box. This will start a software update.
If the lights don't show after 30 seconds, try the above steps again.
If it doesn't work after that, you should be able to request a new box from that same workflow.
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sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2
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