So fed up with multi room

[kattim]

Multi room in kitchen is always going off, I've done everything I have been told to do and got nowhere this time! I think it's time to cancel it

[oldfella]

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@kattim wrote:

Multi room in kitchen is always going off, I've done everything I have been told to do and got nowhere this time! I think it's time to cancel it

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Hi @kattim 

Unless you can connect the mini by Ethernet the best procedure is as follows.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you have the new Sky Max router then you need to connect the WPS to the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[GardenZen]

You might have a faulty box, probably the kitchen mini? Do this:

call Sky tech support. Remain calm. Do what they ask. If no result, ask then to arrange an engineer visit. 

when the engineer calls, he will more than likely replace a box/s. Sometimes the main box has to be replaced.

if the box is faulty you won't be charged.

i have several minis, no issues. I had an issue with a box once but got it replaced and all was well again, zero issues since. 

[kattim]

Thank you for your reply I did all of what you suggested yesterday to no avail. The main box was no trouble so last evening I could watch that when I finally sat down to relax. To my surprise this morning in the kitchen, everything was working perfectly! Gremlins maybe🤔but very annoying and frustrating especially as it was bucketing down all day.

[Daniel0210 · Accepted solution]

@kattim 

If you do end up needing a new  mini box it'll probably be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away rather than dispatch an engineer.