@skyreburn wrote:
I have a 2023 Smart LG which was working fine with Sky Q. Suddenly Sky has disappeared from the screen (it was showing as a rectangle in bottom left of screen similar to LG channels.) Consequently I can no longer watch it because there is no way to access it. Anyone have an idea on how to get it back?
Hi @skyreburn
First try rebooting the LG TV. Disconnect the power lead for 30sec and then reconnect to reboot.
Once the Television is back up and running reboot the Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
