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Discussion topic: Skyq remote not working fully

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This message was authored by: Solar+Dominator

Message posted on ‎08 Jan 2025 05:13 PM

Skyq remote not working fully

My sky q remote will not switch my tv on or off. Also none of the four colour buttons work. Pretty useless. (I have tried ALL the fixes been through every suggestion) Still will not work. Can someone please help.

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎08 Jan 2025 05:32 PM

Re: Skyq remote not working fully

Posted by a Superuser, not a Sky employee. Find out more

@Solar+Dominator 

With a Sky Q remote strangely only the red coloured button has any meaningful use. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎08 Jan 2025 05:39 PM

Re: Skyq remote not working fully

Posted by a Superuser, not a Sky employee. Find out more

If the remote is correctly paired to your make/model of TV then you need to hold the power button for a few seconds to send a power off.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Solar+Dominator

Message posted on ‎08 Jan 2025 11:39 PM

Re: Skyq remote not working fully

Does not work. Just pulls up the menu to switch between hdmi ports ect can't evan move between them. 

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This message was authored by: Laing1

Message posted on ‎09 Jan 2025 04:32 PM

Re: Skyq remote not working fully

Posted by a Superuser, not a Sky employee. Find out more
@Solar+Dominator wrote:

Does not work. Just pulls up the menu to switch between hdmi ports ect can't evan move between them. 

@Solar+Dominator if you keep pressing the source button it should move between hdmi ports etc but if your TV needs you to select the port then it won't do this the remote will only change the source if the tv automatically selects the source that is currently showing 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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