Skyq mini blue screen

[cm59par]

Skyq mini - while watching a series (download) occasional blue screen ie 'not connected' appears for around 1 to 2 minutes then the program restarts by itself exactly where it stopped. I have 2 mini boxes and tried interchanging, also rebooted both minis and main  2T skyq box. The issue persists with no obvious pattern. Internet seems to be ok at that moment. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks