Discussion topic: Skye remote not working

This message was authored by Lauren861 This message was authored by: Lauren861

Skye remote not working

My sky q remote is not working. The microphone button is pushed in. We have changed the batteries and tested the batteries in another appliance and they have worked fine. How can i get a new remote sent out to me?


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Skye remote not working

Posted by a Superuser, not a Sky employee. Find out more


Try gently cleaning it. Possibly a bit of dust or dirt stuck under the button. After checking the basics, if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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