SkyQ

[Shell691]

Having trouble getting skyQ picture or sound on my hisense 50" new tv. Connected skyQ with hdmi cable also the tv recognises the skyQ box but no picture or sound.

[oldfella]

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@Shell691 wrote:

Having trouble getting skyQ picture or sound on my hisense 50" new tv. Connected skyQ with hdmi cable also the tv recognises the skyQ box but no picture or sound.

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Hi @Shell691 

First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

[Shell691]

• Thanks for your reply but still nothing. This tv is a uhd 4K tv if that makes any difference to an answer.

[oldfella · Accepted solution]

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@Shell691 wrote:

Having trouble getting skyQ picture or sound on my hisense 50" new tv. Connected skyQ with hdmi cable also the tv recognises the skyQ box but no picture or sound.

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Hi @Shell691 

In addition to rebooting the Q box also reboot the television by disconnecting the power lead for 30 secs and then reconnecting 

[Shell691]

@oldfella 

Thanks for the advice. Woke up this morning and rebooted skyQ box and it seemed to work. Thanks again oldfella.