SkyQ minibox not responding

[GD07]

Newly installed SkyQ minibox not responding to remote control to try reboot or re-set.

[Laing1 · Accepted solution]

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@GD07 wrote:

Newly installed SkyQ minibox not responding to remote control to try reboot or re-set.

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@GD07 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[GD07]

That worked. The remote is rebooted and connecting with the minibox. Now just trying to get the box to connect to the router! Thx for the help.

[oldfella]

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@GD07 wrote:

That worked. The remote is rebooted and connecting with the minibox. Now just trying to get the box to connect to the router! Thx for the help.

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Hi @GD07 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[GD07]

Thanks both for the input. I managed to reboot the remote, then reboot the minibox and then connect the remote to control the TV again. All up & running as should be now. Much appreciated.