SkyQ mini box

[Essexboom]

Hi all

My Mini box is failing to display any Sky channels with the message 'Programme unavailable'. So no Sky Sports or any Sky channels. I have rebooted both the main SkyQ box and the mini several times including switching off the router, Sky Q box and the Mini box before switching them all on again in sequence  - same message, same problem. Main SkyQ box shows all Sky channels as normal. Any ideas?  Thanks

[NickNewark]

@Essexboom Hi, if you go to settings menu on the main box, and status, does it have tick on watch on Sky Q mini box. 

[NickNewark]

@Essexboom Hi, if you go to settings menu on the main box, and status, does it have tick on watch on Sky Q mini box, and check the mini box settings, and status, connection to SkyQ box. 

[Essexboom]

Connection with sky mini fron Sky q main box is ticked and the mini box is saying that connection to Sky Q box is ok as is network connection. I also tried reactivating the connection but with no success. Thanks for your suggestions though- appreciated 

[NickNewark]

@Essexboom Perhaps try a network reset from the mini box, 

[Laing1]

---

@Essexboom wrote:

Hi all

My Mini box is failing to display any Sky channels with the message 'Programme unavailable'. So no Sky Sports or any Sky channels. I have rebooted both the main SkyQ box and the mini several times including switching off the router, Sky Q box and the Mini box before switching them all on again in sequence  - same message, same problem. Main SkyQ box shows all Sky channels as normal. Any ideas?  Thanks

---

@Essexboom I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014