TV stuck on settings screen

[SuzyG17]

I was watching a recording when the screen froze. Rebooted box and Tv, went through sky chat to do a reset and now the screen is stuck on "Accessibility on Sky Q"

cannot get out of it. 
also skyQ box has to be switched on manually remote won't do it but works for the Tv?

[Chodley]

Re-pair the remote, as per the online guide on the sky site

https://www.sky.com/help/articles/setting-up-q-remote

[Daniel0210 · Accepted solution]

@SuzyG17 

This Accessibility screen issue comes up quite often. Sky have previously suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[SuzyG17]

Thank you - it worked!!