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Discussion topic: SkyQ mechanical noise

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This message was authored by BabyBoomerang This message was authored by: BabyBoomerang

SkyQ mechanical noise

  I am not at all happy with the level of mechanical noise coming from my new SkyQ box (Jan 2024).

  My previous box was a 10+ year old Sky+ box, which used to make a bit of a disc hum, but nothing too noticeable. However the new SkyQ box is positively annoying!

  The annoying noise is a rapid faint ticking (around 4-6 ticks per second). I have concluded that it is probably the fan and not the disc, as the disc is a far quieter hum that is not present all the time.

  I did notice it at the time of the installation, and the engineer said it's normal and that they all made that noise. He added that it will probably quieten with time.

  The annoying 'rapid ticking' noise is present all the time, and when the room is quiet (i.e. TV not on) it is very noticeable some 2-3 metres away on the sofa. Even when I am watching TV, I can hear it ticking away!

  I was going to call Sky about it, but am concerned that if replaced, I could end up with a unit that makes even more noise.

  Admittedly I am rather fussy, and when I point it out to others in the room, they don't seem too bothered by it. But I am not happy to leave it as it is any longer!

  I am wondering if it really will get quieter (as the installation engineer said)?... Does anyone know?

  While I figure out what to do, I am probably going to put it on the pile of cables behind the TV (where the sound can be partially blocked, and hopefully not audible elsewhere in the room. I might even cover it with something sound absorbing too, like egg boxes (making sure it has enough ventilation for cooling, of course!). If I do this the remote should still work file as it is bluetooth I am told, and therefore does not need to point at the box... Has anyone else had to resort to these sorts of measures?

  I would be interested to hear if others are having SkyQ mechanical noise issues?... Or any input anyone might have?

  Cheers.