New Series do not record automatically!

[Nath6]

I watch many series of programs and have the 'series link' activated. Every episode in that series will record, which is as expected. But whenever the second series starts, whether it is a few months later or a year later, my Sky Q box doesn't record that new series!
If I am unaware that a new series is available to watch/record I miss out - all because my Sky Q box doesn't have intelligence to record the new series, something my old standard Sky box did have! Not sure if I can fix this my end?

[oldfella]

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@Nath6 wrote:

I watch many series of programs and have the 'series link' activated. Every episode in that series will record, which is as expected. But whenever the second series starts, whether it is a few months later or a year later, my Sky Q box doesn't record that new series!
If I am unaware that a new series is available to watch/record I miss out - all because my Sky Q box doesn't have intelligence to record the new series, something my old standard Sky box did have! Not sure if I can fix this my end?

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Hi @Nath6 

Sky Q does have Smart link and new seasons of shows should record..

However this does depend on the Host broadcaster setting the right metadata in the program.

[Nath6]

@oldfella Thanks so much for your answer. It would seem the Host Briadcaster for all programs I watch are not setting the right metadata 🤦‍♂️ the channels vary from BBC, ITV, Comedy Central etc

[oldfella · Accepted solution]

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@Nath6 wrote:

@oldfella Thanks so much for your answer. It would seem the Host Briadcaster for all programs I watch are not setting the right metadata 🤦‍♂️ the channels vary from BBC, ITV, Comedy Central etc

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If you have specific examples @Nath6 

You could notify Sky viewer relations.

ViewerR@sky.uk

[Nath6]

@oldfella @Amazing, I will do that 🙂 thanks again.

[Captain+Matt]

I having the same issue with every program I record so it is not an isolated incident as the people at the source will try to convince you. This needs sorting out as the old sky plus had no issue with doing this.

[scotty1972]

I'm having the same issue as well.  You up grade your box and get a poorer service.  Surely there is something that can be done about it..

I've missed loads from all channels..

[ChrisWatford]

This is all so annoying. I've missed series that would automatically be recorded when new seasons start. It is very poor thst Sky Q doesn't have this option. 

I don't find Sky Q as user friendly at all either. Sky + was brilliant in comparison.