Discussion topic: SkyQ intermittent fault

This message was authored by: Stu+Magoo · ‎02 Mar 2023

My streaming APPS (Netflix, Disney+, etc.) quite often stops or won't start and the issue seems to be getting worse. It's been happening for months now. I called SKY helpline some time ago and was advised and then shown how to reset the box and the APPS but it really hasn't made any difference...

Could it be my SKYQ box is faulty?

This message was authored by: Addie15 · ‎03 Mar 2023

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Quoman7 · ‎03 Mar 2023

Hi @Stu+Magoo Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot.

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.

This message was authored by: Stu+Magoo · ‎03 Mar 2023

Spoiler

Done all that, but thanks...

This message was authored by: Mr+Flibbles+86 · ‎05 Mar 2023

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Discussion topic: SkyQ intermittent fault

SkyQ intermittent fault

All Replies

Re: SkyQ intermittent fault

Re: SkyQ intermittent fault

Re: SkyQ intermittent fault

Re: SkyQ intermittent fault

Was this discussion not helpful?

Search Sky Community

Start a new discussion