SkyQ cannot see Sky broadband about 10 feet away

[MA1023]

I have sky q. I have sky broadband.

They used to work together, but now they dont.

I have tried resetting the connections 

 - if I select sky broadband, then it asks me to push a WPA buttion that does not exist.

 - if I select other provider, it sees the network, but when I enter the password it says it cannot connect.

Please fix it

[Anonymous]

It's a WPS button and all Sky routers have one, where will depend on your particular router but they usually have WPS printed under them and two circular arrows.

[MightyQuinn]

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@MA1023 wrote:

Please fix it

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Hi @MA1023   You are not talking to Sky, this is a public community forum. Just fellow customers here.

[Chodley]

Please look more closely at your router 😉

[oldfella · Accepted solution]

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@MA1023 wrote:

I have sky q. I have sky broadband.

They used to work together, but now they dont.

I have tried resetting the connections 

 - if I select sky broadband, then it asks me to push a WPA buttion that does not exist.

 - if I select other provider, it sees the network, but when I enter the password it says it cannot connect.

Please fix it

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Hi @MA1023 

WPS button

[MA1023]

Ohh - sorry @MightyQuinn 

I spent ages trying to talk to somebody about this, but all I got was a link here.#

I thought it was a SKy service. 

Thank you all for your helpful comments !!! 

[Chodley]

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@MA1023 wrote:

Ohh - sorry @MightyQuinn 

I spent ages trying to talk to somebody about this, but all I got was a link here.#

I thought it was a SKy service. 

Thank you all for your helpful comments !!! 

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It does have the ability to escalate queries to Sky employees on here if the rest of us don't know the answer. But usuallly someone does.