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Discussion topic: SkyQ box switches on but cannot watch anything just a black screen

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This message was authored by BBarney2911 This message was authored by: BBarney2911

SkyQ box switches on but cannot watch anything just a black screen


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: SkyQ box switches on but cannot watch anything just a black screen

Posted by a Superuser, not a Sky employee. Find out more

@BBarney2911 wrote:

IMG_2561.jpeg


@BBarney2911 If you have not done so the first thing to try is rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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