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Discussion topic: Sky tv says sorry there are currently no programmes of this type available and remotes not doing any

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This message was authored by Pauline__R This message was authored by: Pauline__R

Sky tv says sorry there are currently no programmes of this type available and remotes not doing any

Sky tv says sorry there are currently no programmes of this type available and remotes not doing anything either

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky tv says sorry there are currently no programmes of this type available and remotes not doing

Posted by a Superuser, not a Sky employee. Find out more

@Pauline__R wrote:

Sky tv says sorry there are currently no programmes of this type available and remotes not doing anything either


Hi @Pauline__R 

First try rebooting your Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

If you still have remote issues

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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