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Discussion topic: Itv 1 HD is the only channel not working

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This message was authored by: Alexrudd

Message posted on ‎24 Apr 2024 05:33 PM

Itv 1 HD is the only channel not working

seems like the only channel i can't get is Itv1 Hd says satellite issues but all my other channels work. Even itv1 +1 works lol 

 

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Message posted on ‎24 Apr 2024 05:38 PM

Re: Itv 1 HD is the only channel not working

Tried rebooting the box @Alexrudd ??

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This message was authored by: Alexrudd

Message posted on ‎24 Apr 2024 05:40 PM

Re: Itv 1 HD is the only channel not working

Yes we have tried that 😕 still no itv1 

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This message was authored by: Daniel0210

Message posted on ‎24 Apr 2024 05:40 PM

Re: Itv 1 HD is the only channel not working

Posted by a Superuser, not a Sky employee. Find out more
@Alexrudd wrote:

says satellite issues 

@Alexrudd 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: ThePope27

Message posted on ‎24 Apr 2024 05:41 PM

Re: Itv 1 HD is the only channel not working

What region ITV are you on @Alexrudd ?

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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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