SkyQ box says I have no internet but I do! everything else in my house is connected and working!

[MrsM24]

My Sky Q box says "it looks like you do not have internet connection right now.  If you're already set-up we'll keep trying to connect"  

It has been like this for 24 hours now!     I have switched the Sky Q box off, I have tried to re input my router/broadband password (BT not SKY) and it says there is an issue with it.    I have tried to reconnect by using the WP button (or is it WPS?) and that doesn't work.    I have turned the sky box off for over an hour to see if that helps.

I was watching Disney Plus through my Sky box and came out of what I was watching and then when I tried to go back in I could not access it.

Very annoying!  as I clearly have internet access as I am typing this message on my laptop which is connected to the internet!

[oldfella]

Hi @MrsM24 

First reset your broadband router.
On 3rd party (non Sky) broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.