SkyQ box not working as it should.

[Sbaj]

When I turn on my TV I get a message saying this program is not available and the screen is black. I've just had a new box due to the technical department saying the box was old but I'm still having the same problem. If I unplug the box then plug it back in everything works but shouldn't have to do this

[Brill+Gill]

Hi @Sbaj, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141