Sky Q remote control

[Stationwagen]

How can I purchase a new sky Q remote control from sky?

[mike+simmonds · Accepted solution]

Hi @Stationwagen 

You may not need to purchase one. Sometimes Sky will just send you one depending on the circumstances 

here is a link 

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment 

click on - still need help 

[Daniel0210]

@Stationwagen 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken or faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket.

While your waiting, if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Stationwagen]

Did all that and it worked. Thank you.