SkyQ box keeps losing network and when we reinstall it is finding our old router name or a neighbour

[HD65]

SkyQ box keeps losing network and when we reinstall it is finding our old router name or a neighbours and the Apps won't connect.

We contacted BT our broadband provider and they said it was the sky box at fault

[PandJ2020]

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@HD65 wrote:

We contacted BT our broadband provider and they said it was the sky box at fault

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Yes, other providers do like pointing the finger elsewhere.

However, as a non-Sky ISP the box will only connect over 2.4GHz.  It's usually best to set up a dedicated SSID on the BT router (if it's capable).  Ensure any smart modes and steering are disabled.

Perform a network reset on the Q box and connect using the WPS button if you can.

[Chodley]

do it with the minis and any boosters switched off and see if you then get your current router SSID showing