SkyQ box issues

[Ham1]

SkyQ bow does not restart sometimes (2 times out of three it is fine)

TV comes on so remote is working, and have tried new batteries, when it does come on all of the remote controls work correctly.

Sky "Help" is no help at all, it finally tells you to go through a long procedure that involves holding down the "Backup" button on the sky box, however in the sky help (and instructions) it says there is only one button on the front of a Sky Q box, actually there are three, the "Q", the on/off button, and one with two arrows on it rather like a roundabout sign. Assuming that must be the backup button we followed all the instructions using that. Not the slightest effect. Sky chatbot is equally useless it just asks exactly the same questions as the help site.

There are a number of internet messages from various sites (including this one) that keep going on about the reset button on the remote, that is not the backup button. As noted by other people it is completely impossible to actually talk to anyone. (they come on the line fast enough if they think they can flog you something)

Is that "roundabout" button the Backup? If so how do you use it (hint - not as it tells you to on the Sky help site)?

[Mark39]

The 'roundabout. button on the front panel is the WPS button, not backup. I think you're following instructions for a Sky+HD box, which does have a backup button at the top of the box.

[TimmyBGood]

@Ham1 

As @Mark39 says, those are instructions relevant to the Sky+ HD box which has manual controls moulded into its enclosure.

[oldfella]

Hi @Ham1 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Ham1]

Thanks to both

I saw so many different instructions it is quite possible that I mixed the two up.

I will try oldfellas instructions next time it fails and let you know the outcome.

[Ham1]

Incidentally if you google "controls on a Sky Q box" the Google AI says there is only one button!