Sky will not connect to Wi-Fi

[JasonBeynon]

 

[oldfella]

Hi @JasonBeynon 

Assume this is your main Q box?

Which connect option are you choosing?
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.