Sky tv not working

[Hannahispoo]

My sky tv has not worked since Saturday. It's saying update your subscription and no signal. 

[oldfella]

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@Hannahispoo wrote:

My sky tv has not worked since Saturday. It's saying update your subscription and no signal. 

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Hi @Hannahispoo 

Assume you have tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Laing1]

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@Hannahispoo wrote:

My sky tv has not worked since Saturday. It's saying update your subscription and no signal. 

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@Hannahispoo if @oldfella advice doesnt work

You could try refreshing your viewing card by

pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet work