Sky tv keeps going off

[GKo]

Hello,

My Sky TV has been going off for days now.

I would get only about one hour of tv before it goes off and starts saying - "there is a problem with your satellite".

I am also unable to record any tv as well, its a nightmare.

[Mark39]

Check your signal strengths: Services > Settings > Signal

The white part of all four bars should be at least half way across.

[Annie+UK]

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

[Padam_Padam]

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@GKo wrote:

Hello,

My Sky TV has been going off for days now.

I would get only about one hour of tv before it goes off and starts saying - "there is a problem with your satellite".

I am also unable to record any tv as well, its a nightmare.

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Sky don't offer support for Sky+ any more as the system is now obsolete. You could enquire about an upgrade to Sky Q, whereupon an engineer would visit you and install a new LNB on your satellite dish and check all cabling. This would require a new contract to be agreed upon. 

If you'd rather stick with Sky+ then you'll need to contact an independent local satellite installer to come and check your dish & cabling. 

[GKo]

Sorry, my box is Sky Q not Sky +.

Does that make a difference?

[PandJ2020]

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

...but will likely require an engineer to check your dish/LNB

[Padam_Padam]

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@GKo wrote:

Sorry, my box is Sky Q not Sky +.

Does that make a difference?

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Yes. Sky Q is supported by Sky. Follow the troubleshooting here and if you are still having issues there will be a phone number to call at the end:

https://www.sky.com/help/articles/sky-tv-no-satellite-signal 

[GD1]

@GKo  Your duplicate thread created for the same issue has been removed as you already have this one active and have received replies.