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Discussion topic: Sky tv issue

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This message was authored by Raman2 This message was authored by: Raman2

Sky tv issue

Good morning

i am having issues with sky tv, everytime we use sky the tv is glitching 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky tv issue

Posted by a Superuser, not a Sky employee. Find out more

@Raman2 wrote:

Good morning

i am having issues with sky tv, everytime we use sky the tv is glitching 


Hi @Raman2 


Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky tv issue

Posted by a Superuser, not a Sky employee. Find out more

If by 'glitching' you mean audio/visual breakup then it could be your dish alignment.

I am just another Sky customer and my views are my own
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