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Discussion topic: Sky returns labels/courier

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This message was authored by garygreg This message was authored by: garygreg

Sky returns labels/courier

I have 2 Sky broadband routers (black) that were replaced by the white Sky router for fibre. I also have the Sky Q box. They all need to be returned. How? By post?
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky returns labels/courier

Posted by a Superuser, not a Sky employee. Find out more

@garygreg 
Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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