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Discussion topic: Remote unresponsive

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This message was authored by Neilston This message was authored by: Neilston

Remote unresponsive

Remote is only changing volume and nothing else

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This message was authored by Laing1 This message was authored by: Laing1

Re: Remote unresponsive

Posted by a Superuser, not a Sky employee. Find out more

@Neilston wrote:

Remote is only changing volume and nothing else


@Neilston Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Neilston
Topic Author
This message was authored by Neilston This message was authored by: Neilston

Re: Remote unresponsive

When pressing 1 and 3 together it flashes 20 times and no on screen instructions appear.

This message was authored by Laing1 This message was authored by: Laing1

Re: Remote unresponsive

Posted by a Superuser, not a Sky employee. Find out more

@Neilston wrote:

When pressing 1 and 3 together it flashes 20 times and no on screen instructions appear.


@Neilston try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

re-pairing your remote

 

if that doesn't work ypu may need a need a new remote 

 

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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