18 Nov 2024 05:10 PM
Remote is only changing volume and nothing else
18 Nov 2024 05:32 PM
Posted by a Superuser, not a Sky employee. Find out more
@Neilston wrote:
Remote is only changing volume and nothing else
@Neilston Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.
18 Nov 2024 05:36 PM
When pressing 1 and 3 together it flashes 20 times and no on screen instructions appear.
18 Nov 2024 06:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@Neilston wrote:
When pressing 1 and 3 together it flashes 20 times and no on screen instructions appear.
@Neilston try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
then
re-pairing your remote
if that doesn't work ypu may need a need a new remote
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
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