Remote unresponsive

[Neilston]

Remote is only changing volume and nothing else

[Laing1]

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@Neilston wrote:

Remote is only changing volume and nothing else

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@Neilston Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[Neilston]

When pressing 1 and 3 together it flashes 20 times and no on screen instructions appear.

[Laing1]

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@Neilston wrote:

When pressing 1 and 3 together it flashes 20 times and no on screen instructions appear.

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@Neilston try rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

re-pairing your remote

if that doesn't work ypu may need a need a new remote 

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch