Sky remote

[Anhara]

Hi dear, my sky remote doesn't work properly. There is no light flash and some buttons do not work.

Can you please replace a new remote?

Thank you.

Regards

Anhara Begum.

[Daniel0210]

@Anhara 

We can't. If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?