Sky remote

[MH1901]

Main sky remote (with voice control) went dead - changed batteries and could only change volume - then found the second remote (batteries fine) would also then only change volume. Tried resetting original remote with '7+9' got 4 red flashing lights then pressed '1 +3' and 1 red flash - now won't even change volume. No on screen instructions after single red flash. Second remote will still only change the volume. I have reset both before before with a bit of messing around but they worked. Help gratefully received! Thank you.

[Chodley]

Were you pointing the remote at the Sky box (it uses IR, not bluetooth at that point) when you held the buttons down?

[nigea99]

@MH1901 

Have you done a poer down  restart of your box ?

(i.e. unplug or switch off at mains & wait >30s before re-applying power)

[MH1901]

So I asked my husband to switch off at the mains - I wasn't in the room but heard the switch go off/ on. I then pressed 7/9 and 1/3 - still no joy. Waited until he went out and I tried - he had switched the wrong one off. All sorted - reconnected to broadband and internet too. Thanks for help. No idea why it decided to do what it did though!