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Discussion topic: Sky remote keeps brining up the channel banner by itself.

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This message was authored by Stevethepunk This message was authored by: Stevethepunk

Sky remote keeps brining up the channel banner by itself.

My sky remote keeps brining up the channel banner by itself. I have reset the sky box and changed the batteries but it is still happening. The buttons do not seem to be stuck and nothing has been spilt on the remote. 


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Sky remote keeps brining up the channel banner by itself.

Posted by a Superuser, not a Sky employee. Find out more

@Stevethepunk wrote:

My sky remote keeps brining up the channel banner by itself. I have reset the sky box and changed the batteries but it is still happening. The buttons do not seem to be stuck and nothing has been spilt on the remote. 


Hi @Stevethepunk 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Sky remote keeps brining up the channel banner by itself.

Posted by a Superuser, not a Sky employee. Find out more

@Stevethepunk wrote:

My sky remote keeps brining up the channel banner by itself. I have reset the sky box and changed the batteries but it is still happening. The buttons do not seem to be stuck and nothing has been spilt on the remote. 


Hi @Stevethepunk 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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