Q box slows down response from handset, scree goes blank and then goes into stanby

[GB761]

Sky q box goes slow in responding to handset  picture goes and then goes into standby mode. Unpredictable in FF and rewind. 

[oldfella]

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@GB761 wrote:

Sky q box goes slow in responding to handset  picture goes and then goes into standby mode. Unpredictable in FF and rewind. 

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Hi @GB761 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[GB761]

Thanks for that, but although the green light is on, the screen is blank and not responding to the home button!

[oldfella]

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@GB761 wrote:

Thanks for that, but although the green light is on, the screen is blank and not responding to the home button!

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Hi @GB761 

Reboot the Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If you have to press the standby button on the front on the Q box to bring it on then, with the Q box on with green led try completly resetting your Bluetooth remote.

Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.