0

Discussion topic: Sky remote isn’t working

Reply
This message was authored by MartynHolme1 This message was authored by: MartynHolme1

Sky remote isn’t working

My remote has stopped working. You sent me a new one, it says to hold buttons 1&3 and follow instructions on screen but nothing comes on the screen. The red light on the remote flash's but nothing happens. Can you help please? I've tried ringing but struggling to speak to someone. 

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky remote isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@MartynHolme1 wrote:

My remote has stopped working. You sent me a new one, it says to hold buttons 1&3 and follow instructions on screen but nothing comes on the screen. The red light on the remote flash's but nothing happens. Can you help please? I've tried ringing but struggling to speak to someone. 


Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
MartynHolme1
Topic Author
This message was authored by MartynHolme1 This message was authored by: MartynHolme1

Re: Sky remote isn’t working

Tried that but still not working 

This message was authored by oldfella This message was authored by: oldfella

Re: Sky remote isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@MartynHolme1 wrote:

Tried that but still not working 


Hi @MartynHolme1 

The Q box needs to be on with green led when you try to pair .

First reboot your Q box .

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

Then try  completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

 

 

This message was authored by NoelA12 This message was authored by: NoelA12

Re: Sky remote isn’t working

My sky q remote stopped working this morning, following the instrutcions on your site about  ptessing digits 7 + 9  3 or 4 times, then 1+3 it still did not work, so i unplugged the sky q box, reset all the settings and tried the remote again and it worked, so there is another way to reset the remote.

This message was authored by jimmyswift001 This message was authored by: jimmyswift001

Re: Sky remote isn’t working

Can anybody help?, 

My remote for the sky q box has stopped working, it has new batteries.

I have tried the holding 7 & 9 and holding 1 & 3, that made no difference.

I have also tried restarting the box but it still doesn't work.

any ideas?

This message was authored by NoelA12 This message was authored by: NoelA12

Re: Sky remote isn’t working

Try unplugging it, then restarting the box, then do what you've already done with the buttons, that's what i did and the remote started after, that's all i can suggest, Noel

This message was authored by ThePope27 This message was authored by: ThePope27

Re: Sky remote isn’t working

@jimmyswift001 

 

In the short term press and hold 4 + 6 to turn it into an IR only remote so you can Atleast control the box.

________________________________________________________________________________________
Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
This message was authored by Wailey This message was authored by: Wailey

Re: Sky remote isn’t working

Thank you for this information. I have been struggling with the remote not pairing to the TV and had tried pressing 7/9 and 1/3, turning the TV, sky box etc on and off several times. 

 

When I pressed 4 and 6 together, the remote started working and I could access the sky controls. Then pressing 7/9 and then 1/3 reset everything. 

Thank you so much. 

 

This message was authored by TheyKnow This message was authored by: TheyKnow

Re: Sky remote nit working

Press 1 snd 7 together until  remote control red LED  flashes then  press 1 and 3 together until red LED flashes and follow on screen instructions.

This message was authored by shelley16 This message was authored by: shelley16

Re: Sky remote isn’t working

Tried all these options but none worked and this is a new box and remote very annoying

This message was authored by ThePope27 This message was authored by: ThePope27

Re: Sky remote nit working

@TheyKnow 

You mean 7+9 and 1+3?

________________________________________________________________________________________
Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
This message was authored by shelley16 This message was authored by: shelley16

Re: Sky remote isn’t working

All sorted now thanks

This message was authored by 1clairecowley This message was authored by: 1clairecowley

Re: Sky remote isn’t working

I've put new batteries in prest 7-9 together iam not getting no response on the tv remote nothing not working it's not the first time this as happened 

 

This message was authored by Sheepy74 This message was authored by: Sheepy74

Re: Sky remote isn’t working

How did you link the remote back up? This is so annoying!! I don't see any led lights and I've tried the 7 and 9 and then the 1 and 3, and the 4 and 6 and reset 😔

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion