04 May 2023 04:15 PM
My sky remote batteries have exploded last night
04 May 2023 04:22 PM - last edited: 04 May 2023 04:27 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you mean exploded rather than corroded that's serious so it may be beneficial to take some photos of the device or what's left of it as Sky will want to investigate. Hope everyone's okay.
Put everything to one side as Sky will probably want it sent to the Product Safety Team.
edit: @Chloe-W22 If I remember correctly this happened before?
04 May 2023 04:50 PM
Posted by a Sky employeeHey @Georgia211203gc! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.
Yep that's not good at all, thanks @Daniel0210 I've escalated the post to our Community Messaging team who will reach out to have a chat with you @Georgia211203gc, we can then send a form off to our Product Safety team who will contact you directly.
Please look out for the Community chat bubble to get this reported.
Thanks,
04 May 2023 04:58 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent Georgia211203gc an invite to chat.
07 May 2023 09:21 AM
Posted by a Sky employeeWe are still looking to help you Georgia211203gc. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
No problem. Browse or search to find help, or start a new discussion on Community.
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