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robynred2020
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This message was authored by robynred2020 This message was authored by: robynred2020

Sky q

‎05 Apr 2023 01:36 PM

I just upgraded to sky glass what happening to my sky q box now? Thank you 

 

 

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Daniel0210
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Re: Sky q

‎05 Apr 2023 01:39 PM

Posted by a Superuser, not a Sky employee. Find out more

@robynred2020 

Once you've had Glass for a while (not sure on the time scale), returns packaging will be sent out to you for the Sky Q box, any mini boxes and remotes etc. This is just in case you can't get on with Glass and want to return to Q. Keep your viewing card out of the Q box. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky q

‎05 Apr 2023 01:39 PM

Posted by a Superuser, not a Sky employee. Find out more

@robynred2020 

Once you've had Glass for a while (not sure on the time scale), returns packaging will be sent out to you for the Sky Q box, any mini boxes and remotes etc. This is just in case you can't get on with Glass and want to return to Q. Keep your viewing card out of the Q box. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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MightyQuinn
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Re: Sky q

‎05 Apr 2023 01:39 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @robynred2020   You will be asked to return it. They should send you the packaging etc.

https://www.sky.com/help/articles/return-tv-broadband-t2

 

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TimmyBGood
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Re: Sky q

‎05 Apr 2023 01:41 PM - last edited: ‎05 Apr 2023 01:42 PM

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@robynred2020 

Once you've had Glass for a while (not sure on the time scale), returns packaging will be sent out to you for the Sky Q box, any mini boxes and remotes etc.

Typically once the month-long 'cooling off' period has passed.

 

(In my case it was rather more than a year later ; )

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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