Sky q won’t connect to fibre

[Super+slow+speeds]

Yesterday my sky q stopped connecting to the bb. Reset everything several times tried holding the wps button nothing happens. Normal sky tv is still working just won't connect to the WiFi. Never happened before really frustrating 

[oldfella]

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@Super+slow+speeds wrote:

Yesterday my sky q stopped connecting to the bb. Reset everything several times tried holding the wps button nothing happens. Normal sky tv is still working just won't connect to the WiFi. Never happened before really frustrating 

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Hi @Super+slow+speeds 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new Sky Max router then you need to connect it as if it is a 3rd party router.
If you are on 3rd party broadband (non Sky or Sky Max router ) then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.  

[Mss101]

Strange I sm having same issue and reset has not resolved issue

[Lilymabel]

Me too! My Sky Q box kept dropping it's internet connection, so I tested my Lila fibre broadband & it is working perfectly. Then I called Sky customer services & they sent out a new/replacement Sky Q box, but that's doing the same as the old one. I get it connected, then, when I turn on my TV the following day, it's dropped off the internet again. So, if it's not my broadband & not the Sky Q box, what else can it be??? Am getting really frustrated, as am paying for a service I'm not getting......