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Discussion topic: Sky q tv not coming on

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This message was authored by: Graham97

Sky q tv not coming on

Hi I can't get my sky q box to turn on ... from power up the sky q lights up blue & flashes blue for a while then goes off & a solid state yellow light then comes on ... it then stays like this ... can someone please help me?

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This message was authored by: oldfella

Re: Sky q tv not coming on

Posted by a Superuser, not a Sky employee. Find out more

@Graham97 wrote:

Hi I can't get my sky q box to turn on ... from power up the sky q lights up blue & flashes blue for a while then goes off & a solid state yellow light then comes on ... it then stays like this ... can someone please help me?


Hi @Graham97 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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