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Discussion topic: Sky q touch remote not working

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This message was authored by: Hihn

Sky q touch remote not working

My sky q touch remote is not working with the box says it's lost signal but can't get it to work

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This message was authored by: oldfella

Re: Sky q touch remote not working

Posted by a Superuser, not a Sky employee. Find out more

@Hihn wrote:

My sky q touch remote is not working with the box says it's lost signal but can't get it to work


Hi @Hihn 

Try completly resetting your remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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