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Discussion topic: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wasn't fre

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This message was authored by saz1984123 This message was authored by: saz1984123

Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wasn't fre

I recently cancelled sky TV. I received a txt message to say they would be sending packaging out so I can return my equipment.

A week went by and I hadn't received anything so I got the original boxes from the loft and printed off the return labels on the website, went to the post office and when i returned the sky packaging had arrived. Inside was a letter asking for the sky q box , the multiroom box and the extra multiroom box which was sold to me at a cost. Surely the one I bought I should keep or be refunded for? They're £99. I've tried looking for a sky customer service email but no joy.

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This message was authored by GD1 This message was authored by: GD1

Re: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wa

Posted by a Superuser, not a Sky employee. Find out more

@saz1984123  You didn't buy any Q equipment becuse they are loaned to ypu only.   What you paid was an activation fee and is non refundable.  You need to return all Q equipment.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

saz1984123
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This message was authored by saz1984123 This message was authored by: saz1984123

Re: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wa

I paid £99 for an extra multiroom box, it can't be £99 for an activation fee?

This message was authored by GD1 This message was authored by: GD1

Re: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wa

Posted by a Superuser, not a Sky employee. Find out more

@saz1984123  You still didn't buy it, it's not yours to keep.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelled sky TV. Returning sky q main box & multiroom but what about the multiroom which wa

Posted by a Superuser, not a Sky employee. Find out more

@saz1984123 

All Sky Q mini boxes are loaned to you and must be returned at the termination of your subscription. It wouldn't be any good keeping it anyway as it won't work. Not returning it and paying a non return fee still doesn't transfer ownership to you. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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