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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky q switches off - 15/05

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This message was authored by: Lucylou65

Re: No signal

Same here pensby Wirral.  No oicture. Turn in and off but only lasts about 10 mins then goes off again 

This message was authored by: Moemoff

Re: Sky q switches off - 15/05

Does the same to me. Was watching a cast from my iPad on you tube to sky box 2. It crashed all of a sudden and crashed on sky mini box upstairs.  Can't get into service status so came here after resetting router an main sky box. Even went again. Will leave it until tomorrow as lots seem to be experiencing problems.

This message was authored by: bluecandylover

Re: Sky q switches off - 15/05

Gutted! I just did a full factory reset as I've been having issues with the box crashing overnight the last few nights and multiple times an hour tonight! 

This message was authored by: ChristopherH81

Re: Sky q switches off - 15/05

Yeah it power surged my PlayStation and it's ruined 

This message was authored by: Jaeger36

Re: Sky q switches off - 15/05

My Sky Q box still off. I've gone through the steps of rebooting there times, everything is fine for about 10 minutes but then it shuts off again.  No tv since about 22:00 

This message was authored by: ianmerseyside

Re: Sky q switches off - 15/05

The fix suggested earlier by @bathanza has worked for me.  It's been fine for the last hour or so. I've copied it below....

 

"I found a fix

 

To resolve the issue
go to settings > setup > preferences > turn off smart standby and set standby to active."

This message was authored by: Zoe_82

Re: Sky q switches off - 15/05

Mines not been working all night went on around 7 on for 2 min and off again.

fell asleep woke up still not working the lights are on but is saying no signal 

 

This message was authored by: Jaeger36

Re: Sky q switches off - 15/05

Thanks for your reply much appreciated...if still off later this morning I'll try it- just too tired right now 👍😴

This message was authored by: Mikey2201

Re: Sky q switches off - 15/05

Same issue for me up in West Yorks.  Thanks to everyone for keeping discussion active,

This message was authored by: Lilyat12

Re: Sky q switches off - 15/05

03.10

Still off & lifeless 😕 Big Sky problem - and there's 33000+ of us.

This message was authored by: Ck64

Re: Will not open

Mine had not any single from 11pm.ive still hot nothing getting fed up happening to often you check.on the sky app says no problem now the app says under maintence joker

 

This message was authored by: Ck64

Re: Sky Go extra

Check eco mode if you put find eco on sky goggle with give you instructions worth a try I've just got nothing from 11 pm.and sky app says under maintenence it's a joke thus is happening to much 

 

This message was authored by: Mikey2201

Re: Sky q switches off - 15/05

Twitter is going bonkers too.  Not sure Sky Help will be getting too much sleep tonight 

This message was authored by: Betty999999

No sigall detected message on screen. On and off. I have checked cables and keep resetting.

Keeps going off like it's freezing. Resetting and goes for a while and happens again. Cables seem OK and Internet fine. Message on screen No signal detected

This message was authored by: Daniel0210

Re: No sigall detected message on screen. On and off. I have checked cables and keep resetting.

Posted by a Superuser, not a Sky employee. Find out more

@Betty999999 

I've merged your post into this thread that is most likely connected.  Don't expect you to read 800+ posts but suffice to say there has been a massive TV outage overnight. Sky are obviously aware and are working on it. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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