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Discussion topic: Sky q switches off - 15/05
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Message posted on 16 May 2025 01:39 AM
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Re: No signal
Same here pensby Wirral. No oicture. Turn in and off but only lasts about 10 mins then goes off again
Message posted on 16 May 2025 01:41 AM
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Re: Sky q switches off - 15/05
Does the same to me. Was watching a cast from my iPad on you tube to sky box 2. It crashed all of a sudden and crashed on sky mini box upstairs. Can't get into service status so came here after resetting router an main sky box. Even went again. Will leave it until tomorrow as lots seem to be experiencing problems.
Message posted on 16 May 2025 01:43 AM
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Re: Sky q switches off - 15/05
Gutted! I just did a full factory reset as I've been having issues with the box crashing overnight the last few nights and multiple times an hour tonight!
Message posted on 16 May 2025 01:44 AM
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Re: Sky q switches off - 15/05
Yeah it power surged my PlayStation and it's ruined
Message posted on 16 May 2025 01:46 AM
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Re: Sky q switches off - 15/05
My Sky Q box still off. I've gone through the steps of rebooting there times, everything is fine for about 10 minutes but then it shuts off again. No tv since about 22:00
Message posted on 16 May 2025 01:54 AM - last edited: 16 May 2025 01:57 AM
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Re: Sky q switches off - 15/05
The fix suggested earlier by @bathanza has worked for me. It's been fine for the last hour or so. I've copied it below....
"I found a fix
To resolve the issue
go to settings > setup > preferences > turn off smart standby and set standby to active."
Message posted on 16 May 2025 02:13 AM
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Re: Sky q switches off - 15/05
Mines not been working all night went on around 7 on for 2 min and off again.
fell asleep woke up still not working the lights are on but is saying no signal
Message posted on 16 May 2025 02:25 AM
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Re: Sky q switches off - 15/05
Thanks for your reply much appreciated...if still off later this morning I'll try it- just too tired right now 👍😴
Message posted on 16 May 2025 03:00 AM
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Re: Sky q switches off - 15/05
Same issue for me up in West Yorks. Thanks to everyone for keeping discussion active,
Message posted on 16 May 2025 03:09 AM
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Re: Sky q switches off - 15/05
03.10
Still off & lifeless 😕 Big Sky problem - and there's 33000+ of us.
Message posted on 16 May 2025 03:12 AM
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Re: Will not open
Mine had not any single from 11pm.ive still hot nothing getting fed up happening to often you check.on the sky app says no problem now the app says under maintence joker
Message posted on 16 May 2025 03:13 AM
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Re: Sky Go extra
Check eco mode if you put find eco on sky goggle with give you instructions worth a try I've just got nothing from 11 pm.and sky app says under maintenence it's a joke thus is happening to much
Message posted on 16 May 2025 03:21 AM
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Re: Sky q switches off - 15/05
Twitter is going bonkers too. Not sure Sky Help will be getting too much sleep tonight
Message posted on 16 May 2025 03:41 AM
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No sigall detected message on screen. On and off. I have checked cables and keep resetting.
Keeps going off like it's freezing. Resetting and goes for a while and happens again. Cables seem OK and Internet fine. Message on screen No signal detected
Message posted on 16 May 2025 03:56 AM
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Re: No sigall detected message on screen. On and off. I have checked cables and keep resetting.
I've merged your post into this thread that is most likely connected. Don't expect you to read 800+ posts but suffice to say there has been a massive TV outage overnight. Sky are obviously aware and are working on it.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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