Sky q switches off - 15/05

[Bill1968]

Tried that. Box won't even come out of standby!

[Dubnine]

• Cool , good news 

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  @Herts+22 wrote:
  

  They rolled back the update to the last version that was working properly.

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  @Herts+22 wrote:
  

  They rolled back the update to the last version that was working properly.

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[Sand19]

No WiFi connection

[mctoodles]

My sky q box started freezing last night every 20 minutes or so. Each time it stopped the connection to the tv dropped as the box stopped sending any output. No buttons worked on the box or remote. The only way to get it to restart was to turn it off remove the power cable and restart the box. This happened about 4 times. I restarted before bedtime but it was frozen again this morning. Again removing power was the only way to get it to restart. When I have checked the box through the sky app, it says it is all ok. Do I just need a new box?

[DI73]

I have no signal - tried turning off and staring again several times.  Any ideas???

[Amandakee]

The sky box keeps switching off and won't switch back on

[Dubnine]

That box i sounds broke. Could be a hard drive problem

Need to converse with sky

Sorry to hear that

[nigea99]

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@mctoodles wrote:
My sky q box started freezing last night every 20 minutes or so. Each time it stopped the connection to the tv dropped as the box stopped sending any output. No buttons worked on the box or remote. The only way to get it to restart was to turn it off remove the power cable and restart the box. This happened about 4 times. I restarted before bedtime but it was frozen again this morning. Again removing power was the only way to get it to restart. When I have checked the box through the sky app, it says it is all ok. Do I just need a new box?

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hi @mctoodles  as you will see it has been a major problem across many SKY Q boxes - thus not just your box

[CLAIRTHOMAS]

Looks like it's not resolved in Ireland, I have the Technician booked for Monday, should I cancel or will you be addressing this?

[SussexWolf]

You have no choice but to unplug the box from the mains, leave off for 30 seconds, and then plug back in. It should then boot as normal. Hopefully the fix Sky have rolled out will prevent it recurring. 

[Theresa27]

Still cannot re-connect my Sky Q Box at 09.50 Friday morning.

Whatever is the problem ??

[AndrueCope]

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@Herts+22 wrote:

They rolled back the update to the last version that was working properly.

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Interestingly the software version of my box is now later (Q310) than the stated version on their website (Q300) so they've either rolled back the update or issued a new one.

[Dubnine]

Check my original message about software updates. See if it helps. Hope you get it sorted

[Neet1]

Done that, no luck

[Jenefc1]

Have anyone had issues last night with the sky box crashing all the time.