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This discussion topic is read only This discussion topic has been answered Discussion topic: Sky q switches off - 15/05

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This message was authored by: angie65

Re: Sky Q box tonight keeps saying no signal on the TV, thought the sky q box is on

mine keeps doing the same. and you cant speak to anyone !!

 

This message was authored by: Mog01

Re: Latest Sky Q software version

Snap ! Bloody frustrating!!  Just updating manually now🤞

This message was authored by: Ahucheke

Re: Every so often the picture just goes blank, cannot do anything and have to unplug the Sky Q box

Obviously an issue somewhere as it's not a coincidence it's happening to all of us. Anyone know how to contact Sky or get compensation. Broadband also misbehaving 

This message was authored by: AndrewMW75

Re: Sky q switches off

First time I needed to look up and issute and it lead me here. Q box failed, repeatedly this evening like everyone else in here. Hopefully only a brief malfuction.

This message was authored by: Joannetyler1969

Re: Sky q box switching itsef off

Mine is too 6 times tonight what is going on 

This message was authored by: Alwyne

My sky not working

My sky keeps going off 

This message was authored by: FFcat

Re: Sky q switches off

SAME here.

 

This message was authored by: DanaL2

Re: Sky q box showing no signal with green light on

4 times in the last hour my box has just frozen while watching a recording

Ice only been able to get it going again by unplugging the power cable from the box and then restarting it all

21.30 - 22.45 Suffolk

This message was authored by: goodthingspeople

Re: Sky q box switching itsef off

Same here - seems to be widespread according to down detector website

This message was authored by: AMadS

Re: Sky q switches off

5th time it's gone off now, doing my head in!!! 😡🤬

This message was authored by: NatalieD83

Re: Sky q switches off

I am in Scotland and ours is doing the exact same. Remote stopped responding and then screen went blank. Have done all resets twice now. Obviously some issue as can't get on to my sky app either. Hopefully be sorted soon. 

This message was authored by: Topcat6

Q box keeps shutting down

For some weeks my sky box will loose signal. I would restart the Q box and everything is ok. Continued to do this everyday. Then it stoped and we thought everything was ok. Until today. Happened again today. Restarted and was ok. But this evening the Q box shut down 4 times every 20 mins. Turned it of in the end. It would only restart if I removed the power cable at the back of the Q box. As I said it only lasted 20 mins and then it shut down and I would have to repeat this process. Did notice when I removed the cable the box was extremely hot. 
any advise please.

This message was authored by: Misha66

Sjy q box turning off every 20 mins.

Sky q box turning off after every 20 mins and needs power recycling to get picture back.  Has been happening last hour or so.

This message was authored by: Pamelajane

Re: Sky q switches off

Same here. Three times has switched off in past hour and a half. Only way to get box back on is by unplugging and reconnecting. Obviously a massive issue with something........

This message was authored by: Bobstopit

Re: Sky q switches off

Me too, I've tried resetting 3 times. Watching tv through the tv apps

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