Sky q remote

[SWANCLARKE]

Sky remote will not turn on box or change channel and there is no red button on top of the remote. I have changed the batteries and pressed 7&9 and 1&3 but nothing happening from the remote.

[Quoman7]

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@SWANCLARKE wrote:

Sky remote will not turn on box or change channel and there is no red button on top of the remote. I have changed the batteries and pressed 7&9 and 1&3 but nothing happening from the remote.

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Hi @SWANCLARKE Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[SWANCLARKE]

Thanks but already done that as well.

[Quoman7]

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@SWANCLARKE wrote:

Thanks but already done that as well.

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@SWANCLARKE If you have the Sky Go app on a device there is a virtual remote on there that you should be able to use?

Meanwhile you can call sky and request a replacement remote, or buy one from Curry's, Argos, Amazon etc.

[Daniel0210]

@SWANCLARKE 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?