Hi my sky q remote doesn't work all the time as the spring that battery kept on coming out. Also the buttons are not raised enough. While I sorted it myself many times, but my little grandson picked it up and slipped out of his hand and fell onto the rug and the whole remote cosmetic apart and while trying to put it together but the buttons are just tiny bit raised and the broken spring that holds the battery has came off completely and now can't fix it myself.
the remote is so flimsy and slippery and scared to use and pair my upstairs remote downstairs as if it slips out of my hand and I would be keft with no remote at all. As a gesture of good will to a long time customer get a replacement sky q remote or silicon backing free of charge.
