Sky q playback not working

[davidbates1]

Can't playback my recordings or catch up since a power cut.  Screen sticks on please wait. Minibox doesn't even load the TV guide

[oldfella]

---

@davidbates1 wrote:

Can't playback my recordings or catch up since a power cut.  Screen sticks on please wait. Minibox doesn't even load the TV guide

---

Hi @davidbates1 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[davidbates1]

Yes, rang sky and went through all that over the phone. They are saying I'll have to do a hard reboot but I'll lose all my recordings list and presumably films we've paid for on buy and keep

[oldfella]

---

@davidbates1 wrote:

Yes, rang sky and went through all that over the phone. They are saying I'll have to do a hard reboot but I'll lose all my recordings list and presumably films we've paid for on buy and keep

---

Hi @davidbates1 

You will lose all your Recordings but any buy and keep from Sky Store can be re-downloaded to your box

[davidbates1]

Sky are saying it happens sometimes when the storage is getting full?