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Discussion topic: Sky Q Return

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This message was authored by sal192 This message was authored by: sal192

Sky Q Return

Hello,

 

I've cancelled my sky q tv on the 26th February my services were switched off on the 29th March. I've cancelled my boradband on the 18th March. I've had an email saying I need to return the SKy Broadband Hub 4.2 and only received one box in the post. I've had no infomation on if I need to return my Sky Q Box or Sky Broadband booster. As i've said i've only recieved one box. Also I now have virgin media so if I don't need to return the sky booster can I connect it to my VM Hub 3. Any help will be appreciated 

 

Thanks

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q Return

Posted by a Superuser, not a Sky employee. Find out more

@sal192 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
sal192
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This message was authored by sal192 This message was authored by: sal192

Re: Sky Q Return

Hi, 

 

Should I also return the Sky Q Box in the box that has arrived for my Broadband. Sky haven't asked me to return Q or the booster. When I cancelled my multiroom and upgraded my broadband a few years back sky sent me 2 boces one for the minibox and one for the old hub so I would have thought they would send 2 or 3 for the Q box and booster.

 

 

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