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Discussion topic: Sky q not responding

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This message was authored by IanHoneyman This message was authored by: IanHoneyman

Sky q not responding

Have your advertising page only

nit responding to remote 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Sky q not responding

Posted by a Superuser, not a Sky employee. Find out more

@IanHoneyman wrote:

Have your advertising page only

nit responding to remote 


@IanHoneyman Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

If that doesnt help then 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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