Sky Q box not connecting to new TV

[Imonthwaitengin]

Sky Q box won't connect to new LG 4k tv. 

[Padam_Padam]

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@Imonthwaitengin wrote:

Sky Q box won't connect to new LG 4k tv. 

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Connect in what way? No video/audio or is it the remote you are struggling to pair with the TV? 

Check the HDMI connection and make sure you have selected the appropriate HDMI input using the LG remote. 

[Imonthwaitengin]

I get a constantly flickering screen with normal sky menu in the background. They sent me a new HDMI cable but same issue.

[oldfella]

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@Imonthwaitengin wrote:

I get a constantly flickering screen with normal sky menu in the background. They sent me a new HDMI cable but same issue.

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Hi @Imonthwaitengin 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.